Retail & E-Commerce CX Engine
Automate E-Commerce CX On WhatsApp & Live Chat.
Automate order tracking, barcode returns, inventory queries, and complaint resolution using Cognicx WhatsApp AI Agents connected to Shopify & ERPs.
WhatsApp Commerce AI Hub
4.8 / 5 CSATReal-Time Order Tracking
Automated Courier Sync (DHL/Aramex)
Instant Return Request
QR Code Pickup Label Generated
4.8 / 5CSAT Score
80%Bot Resolution
3.5xRepeat Purchases
4.8 / 5WhatsApp CSAT Score
80%Instant Bot Containment
24/7Peak Sale Auto-Scaling
< 10 SecOrder Status Lookup
Retail CX Capabilities
Deliver Friction-Free Shopping & Post-Purchase Support
Automated WISMO (Where Is My Order)
Eliminate 70% of routine tracking calls. Customers get instant WhatsApp map updates and courier driver details.
Self-Service Returns & Refunds
Allow buyers to select items for exchange or return, generating instant return QR codes without agent intervention.
Shopify & ERP Native Sync
Bi-directional sync with Shopify, SAP, Oracle NetSuite, and Magento for live inventory and order status.