Multi-Tenant BPO Solution. Built for Growth.
Scale your BPO operations with Cognicx multi-tenant architecture. Manage multiple client campaigns, automated billing, and agent scorecards from one unified platform.
Purpose-Built for Contact Center Outsourcers
Maximize client profitability and agent utilization with Cognicx BPO platform.
Multi-Client Tenant Partitioning
Isolate client data, agent queues, and custom workflows securely within a single unified BPO platform.
Automated Billing & Usage Accounting
Track billable talk-time, SMS/WhatsApp volume, and agent seat usage per client automatically.
Dynamic Agent Seat Allocation
Flexibly reassign contact center agents across client campaigns based on real-time traffic spikes.
White-Label Client Reporting Portal
Provide BPO clients with custom-branded dashboards for live monitoring, call recordings, and SLA compliance.
Omnichannel Quality & QA Scoring
Automate 100% QA audits across voice calls, emails, and WhatsApp chats to guarantee SLA benchmarks.
Dynamic Campaign Scripting Engine
Equip agents with interactive, campaign-specific script flows and objection handling guides.
Empower BPO Operations with Unified Intelligence
Cognicx BPO solution combines multi-tenancy, usage-based billing, and AI QA scoring to give contact center outsourcers a distinct competitive edge.
Schedule BPO DemoScale Your BPO Business with Cognicx.
Modernize client management and boost operational margins with Cognicx BPO Contact Center solution.