Intelligence That Drives
Contact Center Performance.
Transform 100% of your customer interactions into actionable intelligence. Real-time speech analytics, automated QA scoring, sentiment curves, and compliance alerting — built for modern enterprise contact centers.
Stop Sampling 5% of Calls.
Evaluate 100% Automatically.
Traditional QA relies on supervisors listening to 2-5 calls per agent each month. Cognicx Quality Intelligence automatically transcribes, scores, and audits 100% of interactions across Voice, WhatsApp, Chat, and Email.
Speech-to-Text Transcription
High-accuracy speech transcription tuned for GCC and Indian dialects with speaker diarization.
Custom Rubric Auto-Scoring
Build custom QA scorecards matching your compliance checklists, greetings, and objection handling.
Compliance Alerting Engine
Instant alert notifications when script disclosures are missed or prohibited phrases are spoken.
Six Pillars of Cognicx Quality Intelligence
1. Speech & Text Analytics
Extract keywords, competitor mentions, and customer sentiment from 100% of calls and chats.
2. 100% Automated QA Scoring
Eliminate manual scoring bottlenecks with instant AI evaluation aligned with custom company rubrics.
3. Sentiment & Emotion Curve
Track tone changes mid-conversation to spot customer frustration before it leads to churn.
4. Regulatory Script Verification
Ensure required legal disclosures and consent statements are spoken on every sales and collection call.
5. Automated Agent Coaching
Generate tailored weekly coaching plans for agents highlighting top performance improvement areas.
6. Executive CX Dashboards
Surface CSAT trends, FCR rates, AHT averages, and supervisor review queues in real time.
Ready to evaluate 100% of calls
with Quality Intelligence?
Eliminate blind spots, cut QA evaluation costs, and empower agents with AI coaching.