Terms of Service
Effective Date: July 28, 2026 | Cognicx IT Solution FZ-LLC
1. Acceptance of Terms
These Enterprise Terms of Service ("Agreement") govern the access to and use of Cognicx cloud applications, software platforms (KonnectEzy, CollectEzy, Smart-X), APIs, and associated IT consulting services provided by Cognicx IT Solution ("Cognicx"). By accessing our platform or executing a Master Services Agreement (MSA) or Statement of Work (SOW), subscriber customer agrees to be bound by these terms.
2. Service Availability & SLA
Cognicx guarantees a Service Level Commitment of 99.99% operational uptime for enterprise tier subscribers, calculated on a calendar month basis. High-availability multi-region active-active deployments are backed by financial credits as outlined in the enterprise Service Level Agreement.
3. Acceptable Platform Use & Compliance
Subscribers shall use Cognicx platforms exclusively for legitimate business communication, customer engagement, AI automation, and debt collection. Subscribers are strictly responsible for maintaining compliance with local telecommunications regulations, Do-Not-Call (DNC) registries, and customer consent mandates (such as TCPA, TRAI, CBUAE, or UAE TRA regulations).
4. Intellectual Property & Confidentiality
Cognicx retains all right, title, and interest in its proprietary software, algorithm models, workflow engines, and trademarks. Subscribers retain full ownership of all customer communication content, databases, and enterprise data uploaded to the platform.
5. Limitation of Liability
Except in cases of gross negligence or willful misconduct, neither party shall be liable for indirect, incidental, special, or consequential damages. Maximum cumulative liability under any SOW shall not exceed total fees paid by subscriber in the 12 months preceding the incident.
6. Legal Contact
For legal notices, contract modifications, or enterprise procurement agreements, reach out to:
Cognicx IT Solution
Email: legal@cognicx.com | Phone: +971 55 660 5231