Telecom & Mobile Operator CX Platform
Scale Omnichannel CX
Across 10M+ Subscribers.
Unify voice, WhatsApp, live chat, and automated SIM/plan workflows into one high-throughput KonnectEzy queue, reducing Average Handling Time (AHT) by 60%.
Subscriber Omnichannel Queue
99.99% SLAWhatsApp Prepaid Plan Bot
Automated Data Package Recharge
KonnectEzy Agent Desktop
360 Subscriber Billing View
60%AHT Reduction
10M+Subscribers
100%Unified Queue
60%AHT Reduction
10M+Subscribers Served
80%Self-Service Containment
99.99%Platform Uptime
Telecom CX Capabilities
Built for High-Volume Mobile & Fiber Operators
Unified Agent Desktop
Eliminate 6 separate screen toggles. View subscriber plans, data usage, billing history, and open complaints in one screen.
WhatsApp & Digital Autoresponder
Automate SIM activations, prepaid recharges, data balance checks, and roaming package additions on WhatsApp.
Predictive Outbound Dunning
Collect overdue bill payments dynamically using CollectEzy dunning AI with digital payment links via SMS & chat.