Customer Support Automation. Faster SLA Resolutions.
Transform customer support operations with end-to-end automation. Deflect repetitive tickets, route complex issues instantly, and resolve cases in under 2 minutes.
Automate Every Stage of Customer Support
Empower support teams with intelligent ticket classification, knowledge surfacing, and zero-touch API resolutions.
AI-Powered Self-Service Deflection
Automate routine inquiries like order tracking, account updates, and password resets without agent involvement.
Smart Ticket Categorization & Routing
NLU models classify incoming support tickets by topic, priority, and sentiment, routing to specialized teams instantly.
SLA Countdown & Escalation Engine
Automated SLA tracking monitors response and resolution windows, escalating at-risk tickets to team leaders.
Contextual Knowledge Article Surfacing
Recommends exact knowledge base solutions to support agents based on ongoing conversation context.
Automated Post-Support CSAT Surveys
Dispatches multi-channel micro-surveys immediately after ticket resolution to track customer satisfaction.
Zero-Touch Ticket Auto-Resolution
Standardized requests are executed end-to-end via API integrations with backend ERP and core systems.
Cut Resolution Times from Hours to Seconds
Cognicx Customer Support Automation integrates directly into your existing CRM, ticketing tools, and databases to deliver seamless zero-touch resolutions.
Schedule Support Automation DemoAutomate Your Support Operations Today.
Streamline your ticketing pipeline and boost CSAT with Cognicx Support Automation.